FAQ

How long will it take to get my stuff?

As soon as your order is officially received, after checkout, it is sent to be sent to get printed (in the USA), which happens on the next business day.  It usually takes about 3 days to complete printing and packing and 4 days to ship to you (on average, for the contiguous United States, with standard shipping, business days).

What is your refund policy?

The return policy link is provided in the footer of every page.  You can read the whole thing here.  Basically, it states that returns are difficult for this store since the products are printed made-to-order, and that only damaged items are qualified to receive refunds.  If you do receive a damaged item or misprint, though, we will make it right.  Email me at customercare@renegaderags.com and we will start the process.

Do you do custom, personalized printing?

No, at this time, we do not provide customized or personalized printing, although at some time in the future, we may offer a program to do that.

Where do your designs come from?

All of our designs are hand-drawn or painted, in-house, either physically or digitally.  Although some look realistic, no photographs were used, except photographs of painted canvases, painted and photographed by us.  The rest is predominately vector art, hand-drawn at high-resolution, not image traced, and then dressed with bitmap effects. The artist is an enthusiastic musician and audio engineer.  

Does this site have secure payments?

Absolutely.  The best of the best.  Industry-standard SSL 128-bit encryption technology through Shopify Payments.  This is the same level of encryption used by large banks to keep your information secure.  Also, PayPal is an option at checkout, as well.